Thank you for shopping at Tonia’s Treasures. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Processing time may vary depending on product availability and order volume. We do not process or ship orders on weekends or holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates are provided at checkout and are based on the shipping method selected. Please note that delivery times are estimates and are not guaranteed. Tonia’s Treasures is not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.
3. Shipping Methods
We offer the following shipping methods:
Shipping methods available may vary depending on the destination and product type.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Tonia’s Treasures is not responsible for any customs duties, taxes, or other fees incurred on international shipments. These charges are the responsibility of the customer.
6. Damaged or Lost Shipments
If you receive a damaged shipment, please contact us immediately with photos of the damaged packaging and items. We will file a claim with the shipping carrier and work with you to resolve the issue.
If your shipment is lost in transit, please contact us, and we will investigate the issue with the shipping carrier.
7. Shipping Restrictions
We currently ship to [List of countries]. Please note that certain products may be subject to shipping restrictions based on local regulations.
8. Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate shipping address. Tonia’s Treasures is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us at [Your Contact Information].
