Thank you for shopping at Tonia’s Treasures. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
1. Returns
You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
If you need to exchange an item for the same item, contact us. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the damage. We will work with you to resolve the issue, which may include a replacement or a full refund.
6. Non-Returnable Items
Certain types of items cannot be returned, such as:
7. How to Initiate a Return
To initiate a return, please follow these steps:
8. Contact Us
If you have any questions on how to return your item, contact us at [Your Contact Information].
